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Your members expect—and deserve—an extraordinary customer experience. But competition is fierce, and if members have a negative experience with you, they will quickly turn to another institution. 

How can you be sure that your credit union is doing everything possible to ensure a top-notch experience—and how can you retain members? That’s where customer experience (CX) technology can help. 

Get a Demo

Patient Experience Management 

Wednesday, July 28, 2021 

11:00 AM PT/2:00 PM ET

So, what does it take to earn patient trust and improve their satisfaction in our post-pandemic world? The first step is to ensure you can measure and identify the factors that matter most to the patients you serve. 

Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs. 

Ian Crowley

Director of Sales, SoGoSurvey 

Ian holds more than 10 years of enterprise sales experience and product expertise, during which time he has helped healthcare organizations nationwide optimize their experience management programs, better connect with residents and patients, and improve loyalty and online reputation. 

Chris Huang

Senior Account Executive, SoGoSurvey 

Chris enjoys working with the healthcare organizations to help measure and improve staff and patient engagement, loyalty, and satisfaction. An exceptional problem-solver, he focuses on empowering SoGoSurvey clients to leverage the platform capabilities to collect powerful and actionable insights for their needs with a strong focus on service recovery.

Don’t miss this opportunity to learn what’s working for so many healthcare organizations nationwide 

From Measuring To Improving: 

So, what does it take to earn patient trust and improve their satisfaction in our post-pandemic world? The first step is to ensure you can measure and identify the factors that matter most to the patients you serve. 

Don’t miss this opportunity to learn what’s working for so many healthcare organizations nationwide 

Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs. 

Speaker

As Chief Revenue Officer at SoGoSurvey, Haris Azmi has used his wide range of experience to align Sales and Marketing with Product Development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution. Haris has helped SoGoSurvey to provide solutions to over 100 credit unions and is a recognized keynote speaker and a leading voice in the credit union industry.

Ian Crowley

Director of Sales, SoGoSurvey

Ian holds more than 10 years of enterprise sales experience and product expertise, during which time he has helped healthcare organizations nationwide optimize their experience management programs and improve loyalty and online reputation.

Chris Huang

Senior Account Executive, SoGoSurvey 

Chris enjoys working with different healthcare organizations to help measure and improve staff and patient engagement, loyalty, and satisfaction. An exceptional problem-solver, he focuses on empowering SoGoSurvey clients to leverage the platform capabilities to collect powerful and actionable insights for their needs with a strong focus in service recovery.

Register Now

As a healthcare industry organization, you know patient satisfaction is an increasingly important source of competitive advantage. Patient expectations of their healthcare experience are evolving – they want safety, quality of service, compassion from providers, and ease of associated processes, to name a few. 

As a healthcare industry organization, you know patient satisfaction is an increasingly important source of competitive advantage. Patient expectations of their healthcare experience are evolving – they want safety, quality of service, compassion from providers, and ease of associated processes, to name a few. 

45 min

Register Now

Hear what the latest market data tells us about patient expectations 

Learn how patients prefer to give feedback across various channels 

Learn how to generate and track patient feedback to improve awareness, analyze trends, and identify opportunities for improvement 


LIVE WEBINAR


WEBINAR DESCRIPTION


KEY TAKEAWAYS

From Measuring To Improving: 

Practical strategies for taking  control of your Online reputation.

Patient preferences for providing feedback across various channels 

Real-life examples of using SoGoSurvey platform to generate and track patient feedback to improve awareness, analyze trends, and identify opportunities for improvement. 

LIVE WEBINAR

Join the webinar to discuss practical strategies that healthcare organizations can adopt to better understand the patient experience and thereby improve patient satisfaction. 

Understand how planned experience management could link with desired business outcomes (i.e. patient retention)

Patient Experience Management 

Join the webinar to discuss practical strategies that healthcare organizations can adopt to better understand the patient experience and thereby improve patient satisfaction. 

Understand how planned experience management could link with desired business outcomes (i.e. patient retention) 

KEY TAKEAWAY:

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