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Your members expect—and deserve—an extraordinary customer experience. But competition is fierce, and if members have a negative experience with you, they will quickly turn to another institution. 

How can you be sure that your credit union is doing everything possible to ensure a top-notch experience—and how can you retain members? That’s where customer experience (CX) technology can help. 

Get a Demo

Wednesday, October 13, 2021

11:00 AM PT/2:00 PM ET

Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs. 

What’s one thing every patient experience strategy should have, but few actually do?  

Simple: A clear and comprehensive understanding of what your patients need!   

Patient experience is now broadly recognized as a core measure of healthcare quality and patient-centered culture. But, in a race for improvement, many providers fall for trends that don’t result in the kind of data and consistent outcomes that providers actually need.   

Join us on our latest webinar, "Learn how to understand the key drivers of your patients’ experience" to improve your strategy and optimize efforts.   

We’ll explore how to determine the most important features—or key drivers—of your patient experience and how it can help you to improve real-time service recovery, optimize patient engagement, and boost their satisfaction and loyalty. 

Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs. 

Speaker

As Chief Revenue Officer at SoGoSurvey, Haris Azmi has used his wide range of experience to align Sales and Marketing with Product Development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution. Haris has helped SoGoSurvey to provide solutions to over 100 credit unions and is a recognized keynote speaker and a leading voice in the credit union industry.

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45min

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LIVE WEBINAR


KEY TAKEAWAYS

Do you know what your patients want?

Register today to join the discussion, learn, and elevate your patient experience efforts. 

How to set up meaningful goals 

How to ensure your EX program provides insights that can deliver outcomes you need 

How to set up meaningful goals 

How to set up meaningful goals 

WEBINAR DESCRIPTION

LIVE WEBINAR

What’s one thing every patient experience strategy should have, but few actually do?  

Simple: A clear and comprehensive understanding of what your patients need!   

Patient experience is now broadly recognized as a core measure of healthcare quality and patient-centered culture. But, in a race for improvement, many providers fall for trends that don’t result in the kind of data and consistent outcomes that providers actually need.   

Join us on our latest webinar, "Learn how to understand the key drivers of your patients’ experience" to improve your strategy and optimize efforts.   

We’ll explore how to determine the most important features—or key drivers—of your patient experience and how it can help you to improve real-time service recovery, optimize patient engagement, and boost their satisfaction and loyalty. 

How to drive relevant insights and avoid misunderstanding your patient needs 

Common obstacles in implementing data-driven patient experience programs

How to analyze high volumes of patient data and uncover the factors contributing to scores 

What to keep in mind for the success of your PX program


WEBINAR DESCRIPTION


HOSTED BY

Common obstacles in implementing data-driven patient experience programs

How to drive relevant insights and avoid misunderstanding your patient needs 

How to analyze high volumes of patient data and uncover the factors contributing to scores 

What to keep in mind for the success of your PX program


HOSTED BY

Ian Crowley

Director of Sales, SoGoSurvey 

Ian holds more than 10 years of enterprise sales experience and product expertise. He has helped healthcare organizations nationwide to optimize their experience management programs, increase loyalty, and improve their online reputation. 

Learn how to understand the key drivers of your patients’ experience

Ian Crowley

Director of Sales, SoGoSurvey 

Ian holds more than 10 years of enterprise sales experience and product expertise. He has helped healthcare organizations nationwide to optimize their experience management programs, increase loyalty, and improve their online reputation. 

Do you know what your patients want?

Do you know what your patients want?

Learn how to understand the key drivers of your patients’ experience

Do you know what your patients want?

Learn how to understand the key drivers of your patients’ experience

Learn how to understand the key drivers of your patients’ experience