Copyright 2022 SoGoSurvey. All rights reserved.
Copyright 2022 SoGoSurvey. All rights reserved.
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Your members expect—and deserve—an extraordinary customer experience. But competition is fierce, and if members have a negative experience with you, they will quickly turn to another institution.
How can you be sure that your credit union is doing everything possible to ensure a top-notch experience—and how can you retain members? That’s where customer experience (CX) technology can help.
We are at our best when we all learn and brainstorm together.
If your goal as a credit union leader is to serve your members, how are you measuring success? How are you identifying members’ top concerns – and addressing them? Are you prioritizing resources based on data – or just guessing and hoping for the best? If you’re working to make smarter decisions that boost member satisfaction and loyalty, this conversation is for you!
Hear from Laurie Flanders, Sales and Accountability Leader at All In Credit Union, and Haris Azmi, Chief Revenue Officer at SoGo, on how to gather and analyze member feedback to power your credit union growth in three different impactful ways.
We are at our best when we all learn and brainstorm together.
If your goal as a credit union leader is to serve your members, how are you measuring success? How are you identifying members’ top concerns – and addressing them? Are you prioritizing resources based on data – or just guessing and hoping for the best? If you’re working to make smarter decisions that boost member satisfaction and loyalty, this conversation is for you!
Hear from Laurie Flanders, Organizational Sales Leader at All In Credit Union, and Haris Azmi, Chief Revenue Officer at SoGo, on how to gather and analyze member feedback to power your credit union growth in three different impactful ways.
45 min
ON-DEMAND WEBINAR
Webinar Description
ON-DEMAND WEBINAR
How to effectively measure member satisfaction and loyalty
How to distill the right data insights to power branch-specific and product-specific decisions
Key Takeaways
How to run member feedback driven experiments to identify new sources of revenue
45 min
WEBINAR DESCRIPTION
Webinar Description
Webinar Hosts
Why focus on detractors: lessons from one bank and one credit union
WEBINAR DESCRIPTION
Webinar materials
Key Takeaways
How to effectively measure member satisfaction and loyalty
How to distill the right data insights to power branch-specific and product-specific decisions
How to run member feedback driven experiments to identify new sources of revenue
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demo today.
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A checklist for choosing the right technology partner for your member engagement needs
Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs.
Speaker
As Chief Revenue Officer at SoGoSurvey, Haris Azmi has used his wide range of experience to align Sales and Marketing with Product Development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution. Haris has helped SoGoSurvey to provide solutions to over 100 credit unions and is a recognized keynote speaker and a leading voice in the credit union industry.
Laurie Flanders, NCCO
Organizational Sales Leader, All In Credit Union
Laurie Flanders is a true advocate of the credit union movement. As the Organizational Sales Leader for All In Credit Union, Laurie devotes herself to hearing the voice of the member, understanding their needs, and crafting experiences that meet those needs.
Laurie utilizes her experience in risk/compliance, leadership, sales strategy, culture building, training and development, and coaching to impact the lives of members and team members across the organization.
Haris Azmi,
Chief Revenue Officer, SoGoSurvey
As Chief Revenue Officer at SoGoSurvey, Haris uses his wide range of experience to align sales and marketing with product development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution.
Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs.
Webinar Hosts
Haris Azmi
Chief Revenue Officer, SoGoSurvey
As chief revenue officer at SoGoSurvey, Haris has uses his wide range of experience to align sales and marketing with product development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution.
As Chief Revenue Officer at SoGoSurvey, Haris uses his wide range of experience to align sales and marketing with product development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution.
Haris Azmi,
Chief Revenue Officer, SoGoSurvey
Haris Azmi
Chief Revenue Officer, SoGoSurvey
As chief revenue officer at SoGoSurvey, Haris has uses his wide range of experience to align sales and marketing with product development to deliver solutions that customers value. He leads a team that focuses on discovering high-impact revenue growth activities and pursuing them from conceptualization to execution.
Laurie Flanders is a true advocate of the credit union movement. As the Organizational Sales Leader for All In Credit Union, Laurie devotes herself to hearing the voice of the member, understanding their needs, and crafting experiences that meet those needs.
Laurie utilizes her experience in risk/compliance, leadership, sales strategy, culture building, training and development, and coaching to impact the lives of members and team members across the organization.
Laurie Flanders, NCCO
Organizational Sales Leader, All In Credit Union
A checklist for choosing the right technology partner for your member engagement needs
